I’ve been a Cox customer for about 6 years. I have only internet service — I use a VOIP service for phone and an antenna for over-the-air TV. I have always felt that my bill from Cox for basic internet service has been too high.
I have been paying $49.99 per month, a “special price” that I obtained by calling Cox and requesting a lower price about a year ago. That is for Cox High Speed Internet Preferred, 50Mbit/sec down, 5 Mbit/sec up. Not too long ago, my speed was 25Mbit/sec down, but Cox doubled my (and everyone else’s) speed. They didn’t ask if I wanted faster speed, they just went ahead and doubled it. I really would have preferred that they left the speed as it was and cut my monthly bill by half. But that wasn’t an option. That would mean less revenue for Cox and their goal is to continually move customers to higher cost plans.
My 12 month special came to an end this month and my new monthly price shot up to $65.99/month. Wow, that is quite an increase. 32 percent. What does Cox do with all that extra money that they extract from customers?
I called Cox and spoke to a representative in the “loyalty department”. I requested that he downgrade me to Internet Essentials (15 down/2 up). That’s really all the speed I need. He said the new monthly cost would be $49.99 per month. I pointed out to him that new customers pay $39.99/month for the first year, and that as a loyal customer for 6 years, I would like that same rate. He agreed to that and made the change. He told me that I would need to call back in a year and ask what special pricing is available.
Still seems overpriced, but well below what I had been paying. The speed is lower, but I didn’t need 50 Mbit/sec anyway. $40 instead of $66 per month. That’s $312 savings per year.